Refund, Return, Replacement & Cancellation Policy

Effective Date: October 19, 2026

At Ebigcart, we are committed to providing our customers with a reliable, transparent, and hassle-free shopping experience. We take reasonable care to ensure that products listed on our platform are accurately described and delivered in proper condition.

This Refund, Return, Replacement & Cancellation Policy (“Policy”) explains the circumstances under which you may request cancellation, return, replacement, or refund for products purchased through Ebigcart.

1. Product Quality

We endeavour to ensure that products sold through Ebigcart are genuine, unused, and supplied in accordance with the product description provided on our website.

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product description, you may be eligible for a replacement, return, or refund, subject to the terms of this Policy.

2. Return & Replacement Eligibility

Eligible products may be returned or replaced if:

• The product is received in a damaged condition.
• The product is defective or does not function as intended.
• The wrong product has been delivered.
• The product received is materially different from the product description or specifications displayed on Ebigcart.
• The product is missing essential components or accessories mentioned in the product listing.

2.1 3-Day Replacement/Return Period

For eligible products, the customer must notify Ebigcart of the issue within 3 days from the date of delivery.

Requests received after the applicable period may not be accepted unless otherwise specified on the product page or required under applicable law.

3. Conditions for Return

To be eligible for return or replacement, the product should generally be:

• Unused and in its original condition.
• Returned with the original packaging.
• Returned with all original tags, labels, accessories, manuals, and other components, wherever applicable.
• Accompanied by the original invoice/order details.
• Free from damage caused by misuse, negligence, alteration, or improper handling by the customer.

Certain products may have specific return conditions. Customers are advised to check the product page and applicable return terms before placing an order.

4. Return & Replacement Process

Step 1 – Contact Customer Support

Contact Ebigcart Customer Support through the contact details provided on our website and provide:

• Order ID
• Product details
• Reason for return/replacement
• Photographs or videos of the product, packaging, or damage, where requested

Step 2 – Request Verification

Our team may review the request and supporting information to determine whether the product is eligible for return, replacement, or refund.

Step 3 – Product Pickup/Return

Where applicable, Ebigcart or its logistics partner will arrange pickup from the customer’s serviceable location.

If pickup is unavailable at a particular location, the customer may be required to ship the product through a suitable courier service as instructed by Ebigcart.

Step 4 – Inspection

The returned product may be inspected to verify the reported issue and compliance with the return conditions.

5. Replacement Policy

For eligible damaged, defective, incorrect, or materially different products, Ebigcart may provide a replacement at no additional product cost, subject to availability.

If the same product is unavailable, Ebigcart may offer:

• A refund of the eligible amount; or
• An alternative product, where mutually agreed and available.

Replacement is subject to product availability and applicable product-specific terms.

6. Refund Policy

If a refund is approved, the eligible refund amount will generally be processed through the original payment method or another payment method permitted by Ebigcart and/or its payment service provider.

The actual time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

Where applicable, the refund may include the amount paid for the returned product and eligible shipping charges, subject to the terms applicable to the particular order.

7. Cancellation Policy

7.1 Cancellation Before Shipment

Customers may request cancellation of an order before the order has been shipped.

If the cancellation request is successfully processed before shipment, the eligible amount will be refunded through the applicable payment method.

7.2 Cancellation After Shipment

Once an order has been shipped, cancellation may not be possible.

In such cases, customers should contact Ebigcart Customer Support to determine whether return, refusal of delivery, or another available option can be provided.

7.3 Cancellation by Ebigcart

Ebigcart reserves the right to cancel an order in circumstances including, but not limited to:

• Product unavailability.
• Pricing or listing errors.
• Incorrect or incomplete product information.
• Delivery restrictions.
• Suspected fraudulent or unauthorized transactions.
• Failure to complete payment.
• Circumstances beyond reasonable control.

If Ebigcart cancels a prepaid order, the eligible amount paid by the customer will be refunded in accordance with the applicable payment and refund process.

8. Non-Returnable Products

Certain products may not be eligible for return or replacement due to their nature, hygiene considerations, customization, or other applicable restrictions.

These may include, where specifically identified on the product page:

• Made-to-order products.
• Customized or personalized products.
• Products manufactured according to customer-specific requirements.
• Products that cannot be resold due to hygiene or safety considerations.
• Other products specifically marked as “Non-Returnable” or “Non-Replaceable” on the product page.

However, applicable consumer rights in relation to products that are defective, damaged, incorrectly supplied, or otherwise not in conformity with the order will not be affected by this provision.

9. Made-to-Order & Customized Products

Made-to-order, customized, personalized, or specially manufactured products generally cannot be cancelled, returned, or replaced merely due to a change of mind or personal preference.

However, if such a product is received damaged, defective, incorrect, or materially different from the confirmed order, the customer may contact Ebigcart within the applicable period for resolution.

10. Return Shipping Charges

For eligible returns arising due to a product being damaged, defective, incorrect, or materially different from the order, Ebigcart may arrange return pickup at no additional cost to the customer, where pickup service is available.

Where Ebigcart specifically authorizes self-shipping because pickup is unavailable, eligible shipping expenses may be reimbursed against a valid courier receipt, subject to applicable limits and approval.

For returns arising for reasons other than a product defect, damage, or Ebigcart’s error, any applicable return shipping charges will be communicated to the customer before processing the return.

11. Damaged Package at the Time of Delivery

Customers are advised to inspect the package at the time of delivery, wherever reasonably possible.

If the package appears visibly damaged or tampered with, the customer should report the issue to Ebigcart Customer Support as soon as possible and provide photographs/videos of the package and product, where requested.

12. Refund Processing

Once the returned product has been received and, where applicable, inspected and approved, Ebigcart will initiate the eligible refund.

The refund may take additional time to appear in the customer’s bank account or payment instrument due to processing timelines of the relevant bank, card issuer, UPI provider, payment gateway, or financial institution.

Ebigcart shall not be responsible for delays caused by such third-party payment or banking institutions.

13. Customer Responsibility

Customers are responsible for providing accurate delivery information, contact details, and order information.

Customers must also ensure that returned products are securely packed to prevent damage during return transit.

Ebigcart may not be able to process a return or replacement where the product has been damaged after delivery due to misuse, negligence, unauthorized modification, improper installation, or failure to follow the manufacturer’s instructions.

14. Policy Updates

Ebigcart reserves the right to modify or update this Policy from time to time to reflect changes in our business practices, products, services, technology, or applicable legal requirements.

Any updated Policy will be published on the Ebigcart website with the revised effective date.

15. Contact Us

For any questions or concerns regarding cancellation, returns, replacements, or refunds, please contact our Customer Support Team:

• Website: Ebigcart
• Email: ebigcartsupport@gmail.com
• Phone: 9259449933

We are committed to resolving genuine customer concerns fairly and providing an efficient after-sales experience.

Thank you for choosing Ebigcart.