Terms & Conditions

Last Updated: September 5, 2026

Welcome to Ebigcart!

These Terms & Conditions explain the rules and guidelines that apply when you visit, browse, register, or shop on the Ebigcart website.

By accessing or using Ebigcart.com and placing an order with us, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our Website or place an order.

We may update these Terms from time to time. Any changes will be published on this page, and your continued use of the Website after an update means you accept the revised Terms.

1. About Ebigcart

Ebigcart is an online shopping platform offering products across selected categories for customers to purchase through our Website.

We aim to provide a convenient shopping experience by offering product information, online ordering, secure payment options, and delivery to eligible locations.

Product availability, pricing, collections, offers, and services may change from time to time.

2. Using Our Website

You agree to use Ebigcart only for lawful purposes and in accordance with these Terms.

When using our Website, you must not:

• Use the Website for fraudulent or unlawful activities.
• Provide false, inaccurate, or misleading information.
• Attempt to access another customer's account.
• Interfere with the security or operation of the Website.
• Introduce viruses, malware, bots, or harmful code.
• Copy or reproduce our Website content without permission.
• Use automated tools to collect information from our Website without authorization.
• Attempt to manipulate prices, reviews, orders, discounts, or promotional offers.
• Use another person's payment method without authorization.

We reserve the right to restrict or suspend access where we reasonably believe the Website is being misused.

3. Creating an Account

You may be able to create an account to make shopping easier and access features such as order history and saved information.

You are responsible for keeping your account details and password secure.

Please make sure that the information provided during registration and checkout is accurate and up to date.

If you believe someone has accessed your account without authorization, please contact us immediately.

Ebigcart may suspend or close an account if it is used fraudulently, unlawfully, or in violation of these Terms.

4. Shopping on Ebigcart

We want your shopping experience to be as clear as possible.

Before placing an order, you will have the opportunity to review important information such as:

• Product name and description
• Product price
• Quantity
• Applicable taxes or charges, where applicable
• Shipping or delivery charges, where applicable
• Your delivery address
• Available payment options
• Applicable discounts or offers

Please review your order carefully before completing your purchase.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colours, and other information displayed on Ebigcart are accurate.

However, some differences may occur due to:

• Screen or device settings.
• Lighting and photography.
• Manufacturing variations.
• Packaging changes.
• Product batches.
• Measurement methods.

Such minor variations do not necessarily mean that a product is defective or incorrectly described.

If a product has specific size, colour, material, compatibility, or usage information, customers should review the product page carefully before ordering.

6. Product Availability

Products displayed on our Website are subject to availability.

A product may become unavailable between the time it is added to your cart and the time your order is processed.

If an ordered product becomes unavailable, we may cancel that portion of the order and, where applicable, issue a refund for the amount paid for that product.

7. Prices & Offers

All prices displayed on Ebigcart are generally in Indian Rupees (INR) unless otherwise specified.

Prices may change at any time without prior notice.

We may offer promotional discounts, coupons, special prices, or other offers from time to time.

Promotional offers may have additional terms, including:

• Limited validity periods.
• Minimum order values.
• Product or category restrictions.
• One-time-use conditions.
• Customer or account limitations.
• Non-combinability with other offers.

Unless specifically stated otherwise, promotional offers cannot be exchanged for cash.

In case of an obvious pricing, discount, or listing error, Ebigcart reserves the right to correct the error or cancel the affected order and provide an applicable refund.

8. Placing an Order

When you click the final order/checkout button, you are requesting to purchase the selected products.

You will normally receive an order confirmation through the contact information provided by you.

An order may be cancelled or rejected in circumstances including:

• Product unavailability.
• Incorrect product pricing.
• Incorrect or incomplete information.
• Suspected fraudulent activity.
• Payment failure.
• Delivery restrictions.
• Duplicate or unusually large orders.
• Violation of these Terms.

If we cancel an order after receiving payment, any eligible refund will be processed according to our applicable policies.

9. Payment

Ebigcart may offer various payment methods through authorized payment providers.

You agree that all payment information provided by you is accurate and that you are authorized to use the selected payment method.

We may use third-party payment gateways to securely process transactions.

Payment processing may also be subject to the terms and policies of the respective payment provider.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, additional conditions may apply.

COD availability may depend on factors such as:

• Delivery location.
• Product category.
• Order value.
• Customer history.
• Courier availability.
• Other operational restrictions.

We may restrict COD for certain orders or locations where permitted.

11. Shipping & Delivery

We deliver orders through our logistics and delivery partners to eligible locations.

Estimated delivery dates displayed on the Website are provided for guidance and may vary due to circumstances such as:

• Delivery location.
• Product availability.
• Courier delays.
• Weather conditions.
• Public holidays.
• Transportation disruptions.
• Government restrictions.
• Unforeseen operational circumstances.

Customers must provide a complete and accurate delivery address and contact number.

If incorrect information provided by the customer causes a delivery failure, additional delivery charges or other consequences may apply where permitted by our policies.

12. Order Tracking

Where tracking is available, customers may receive tracking information through the Website, email, SMS, WhatsApp, or other communication channels.

Tracking information is generally provided by our logistics partners and may take some time to update.

Delivery status may occasionally be delayed or temporarily unavailable due to technical or operational reasons.

13. Cancellation

Order cancellation is subject to our Cancellation Policy and the status of the order.

Once an order has been processed, packed, shipped, or handed over to a delivery partner, cancellation may no longer be possible.

If cancellation is permitted, the applicable refund will be processed according to our Refund Policy.

14. Returns & Exchanges

Returns or exchanges are available only for eligible products and orders in accordance with our Return & Refund Policy.

Certain products may be non-returnable or may have special return conditions due to their nature.

Where a return is approved, the product may be required to be:

• Unused.
• In its original condition.
• In its original packaging.
• Complete with tags, accessories, manuals, or other included items, where applicable.

We may inspect returned products before approving a refund or replacement.

15. Refunds

Approved refunds will be processed according to our Refund Policy.

The time required for the refund to appear in your account may depend on:

• Payment method.
• Bank or financial institution.
• Payment gateway.
• Refund processing time.
• Other factors outside our direct control.

Refunds will normally be made using the applicable payment method or process described in our Refund Policy.

16. Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from what you ordered, please contact our customer support team within the time period specified in our Return & Refund Policy.

To help us resolve the issue quickly, we may request photographs, videos, packaging details, order information, or other supporting information.

After verification, we may provide an eligible replacement, refund, return, or other appropriate resolution in accordance with our policies and applicable law.

17. Reviews, Ratings & Customer Content

Ebigcart may allow customers to submit product reviews, ratings, photographs, comments, feedback, or other content.

You are responsible for ensuring that anything you submit:

• Is truthful and based on your genuine experience.
• Does not contain unlawful or defamatory material.
• Does not violate another person's privacy.
• Does not infringe intellectual property rights.
• Does not contain spam, advertising, malware, or fraudulent content.

We may moderate, remove, or decline to publish content that violates our guidelines or applicable law.

By submitting content, you grant Ebigcart permission to use, display, reproduce, and publish that content for purposes related to our Website, products, marketing, and Services, subject to applicable law.

18. Coupons & Promotional Codes

Coupons and promotional codes may be offered to customers from time to time.

Unless specifically stated otherwise:

• Coupons cannot be exchanged for cash.
• A coupon may have an expiry date.
• Some products may be excluded.
• Multiple coupons may not be combined.
• Coupons may be limited to one use per customer or order.
• We may cancel a coupon or promotional benefit where fraud or misuse is suspected.

Specific coupon terms displayed at the time of the offer will apply.

19. Intellectual Property

All content on Ebigcart, including our brand name, logo, website design, text, graphics, photographs, videos, product content, icons, and other materials, is owned by or licensed to Ebigcart or the relevant rights holder.

You may use the Website for personal shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our Website content without prior written permission.

20. Third-Party Services

Ebigcart may use third-party services for payment processing, delivery, analytics, communication, customer support, hosting, or other business functions.

Some Website pages may also contain links to third-party websites.

Third-party services are governed by their own terms and policies. Ebigcart is not responsible for third-party websites or services to the extent permitted by applicable law.

21. Privacy & Customer Information

Your privacy is important to us.

Information collected through your use of Ebigcart is handled in accordance with our Privacy Policy.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

22. Website Availability

We work to keep Ebigcart available and functioning properly, but uninterrupted access cannot always be guaranteed.

The Website may occasionally be unavailable due to:

• Scheduled maintenance.
• Technical problems.
• Server or network issues.
• Security incidents.
• Updates or improvements.
• Events beyond our reasonable control.

We may modify, suspend, or discontinue any part of the Website or Services when necessary.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Ebigcart shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or Services.

Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded under applicable law.

24. Fraud Prevention

We take payment and shopping security seriously.

We may conduct checks or take appropriate action where an order or account appears suspicious or potentially fraudulent.

This may include:

• Requesting additional information.
• Holding an order for verification.
• Cancelling an order.
• Restricting payment or delivery options.
• Suspending or closing an account.

We reserve these rights to protect our customers, business, payment partners, and Website.

25. Account & Order Restrictions

We may restrict or terminate an account, cancel orders, or limit access to certain Website features if we reasonably believe that a customer has:

• Violated these Terms.
• Engaged in fraudulent activity.
• Abused return or refund processes.
• Misused coupons or promotions.
• Created multiple accounts to exploit an offer.
• Provided false information.
• Attempted to manipulate the Website or ordering system.

Any legitimate payment obligations existing before termination will remain payable.

26. Force Majeure

Ebigcart shall not be responsible for delays or failure to perform its obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, war, strikes, epidemics, government restrictions, transportation disruptions, internet failures, courier disruptions, or other unforeseen events.

27. Changes to These Terms

We may update these Terms & Conditions whenever necessary.

The latest version will always be published on this page, together with the applicable Last Updated date.

We encourage customers to review these Terms periodically.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to the use of Ebigcart or these Terms shall be subject to the jurisdiction of the appropriate courts at [Mathura, Uttar Pradesh, India], subject to applicable law.

29. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

30. Contact Us

Have a question about an order, product, payment, delivery, return, or these Terms?

Our customer support team is here to help.

• Brand Name: Ebigcart
• Customer Support: 9259449933

We appreciate your trust and look forward to giving you a better online shopping experience.

Ebigcart — Shop Smart. Shop Easy. Shop With Confidence.